Effective Date: 16/10/2024
At Rob Millar Plumbers, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and protect your data when you engage with our services.
1. Information We Collect
We may collect personal information directly from you when you:
- Request a service or quotation
- Contact us via phone, email, or our website
- Subscribe to our newsletter or promotional offers
The information we may collect includes:
- Full Name
- Contact Details (Phone Number, Email Address, Physical Address)
- Service Details (e.g., job location and service requirements)
- Payment information, if applicable
2. How We Use Your Information
We use your personal information to:
- Schedule and provide plumbing services
- Send invoices and process payments
- Respond to your inquiries and provide customer support
- Notify you of service updates, promotions, or important information
- Improve our services and website
3. Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share your information:
- With trusted service providers who assist with our operations (e.g., payment processors or courier services)
- When required by law or to comply with regulatory bodies like IOPSA and PIRB
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
5. Your Data Protection Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data, where applicable
- Object to or restrict certain processing activities
6. Data Security
We take reasonable precautions to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies and Website Use
Our website may use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies as outlined in our [Cookie Policy].
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review the policy periodically to stay informed about how we protect your data.
9. Contact Us
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us:
Email: rob@robmillarplumbers.co.za
Phone: 082 493 8778
Website: www.robmillarplumbers.com
This Privacy Policy aligns with the requirements of South African data protection laws, including the Protection of Personal Information Act (POPIA).